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Meet the Minds Behind Your Success:

Empowering Your Business with Visionary Remote Staffing Solutions. Our co-founders and supervision staff, all with firsthand agent experience, bring unmatched expertise to every client.

vALUE PROPOSITION AT DESKS

We are committed to delivering exceptional outsourcing solutions tailored to the unique needs of our clients, with a specialization in the medical field.
Our value proposition encompasses the following key pillars:

We understand that every business is unique, which is why we offer custom customer care solutions designed to meet the specific requirements of each client. Whether you operate in the medical field or any other industry, our offshore agents are dedicated to providing top-notch service that exceeds expectations.

As a testament to our commitment to data security and compliance, we are proud to be Soc 2 certified. This certification ensures that your sensitive information is handled with the utmost care and in accordance with industry-leading standards.

With a proven track record of excellence in customer service, Desks sets the standard for quality and professionalism. Our team of experienced professionals is dedicated to delivering unparalleled support and satisfaction to our clients and their customers.

Our founders bring over 15 years of experience each in customer service, call centers, and office management, with a specific focus on the medical field. This extensive experience allows us to provide specialized insights and solutions tailored to the unique challenges of healthcare organizations.

At Desks, we prioritize the success and satisfaction of our clients above all else. We work closely with each client to understand their goals and objectives, and we go above and beyond to deliver innovative solutions that drive results and foster long-term partnerships.

Meet Our Team

Tania Rincón

Chief Quality Officer

Tania Rincón, CEO and co-founder of Desks Virtual Solutions, brings over 15 years of experience across all facets of the industry, from agent to executive. This comprehensive background provides her with a broad view of all sides of the company, empowering her to make informed decisions and lead with clarity and insight. Tania's hands-on experience underscores her commitment to excellence, while maintaining empathy and a genuine desire for the well-being of Desks' employees.

Her leadership is characterized by a dedication to fostering a supportive and thriving work environment where every team member can flourish.

Diana Gonzalez

Chief Quality Officer

As the Chief Quality Officer and Co-founder of their company, Diana leverages over 15 years of experience in customer service for the medical field, with specialized expertise in surgical verification and authorization as an agent. Diana ensures the company's adherence to guidelines in customer service and collaborates closely with the operations team to implement comprehensive training and auditing programs. Diana's passion lies in optimizing and improving processes to drive organizational efficiency and growth, while maintaining the highest quality standards. Known for her attention to detail and the ability to excel under pressure or stress, Diana specializes in identifying and rectifying overlooked inefficiencies to enhance workflow.

Jimena Tello

Growth and Customer Success Manager

Meet Jimena, a bilingual Social Communicator with over 10 years of work experience across various departments in national and international companies, specializing in the healthcare industry for over 8 years. She has a rich background in sales, marketing, communication, customer service, and customer success, working with diverse clients from different industries. Jimena is deeply customer-oriented, meticulously attentive to client needs, and adept at understanding their challenges and aspirations. Her strategic thinking enables her to identify growth opportunities and foster connections, building long-term relationships along the way. Jimena's expertise extends to working with different platforms and clinical software, ensuring seamless integration and efficiency for her clients. Clients can trust and rely on Jimena as a dedicated partner committed to their success and satisfaction. With strong communication skills and a customer-centric approach, Jimena excels in delivering excellent service and driving results.